Information we collect
When you enquire or book, we collect the contact, stay, room, guest-count, arrival and special-request information you provide. We also keep booking references, payment status and transfer references used to reconcile a payment. The website records limited security and diagnostic information such as IP address, sign-in attempts and application errors.
How we use it
We use this information to check availability, create and manage reservations, assign rooms, reconcile bank transfers, issue receipts, respond to enquiries, prevent abuse and maintain the security and reliability of the service. We do not sell guest information.
Who receives it
Authorised hotel staff and our technical administrators may access information needed for their role. Hosting, database, email and monitoring providers process limited information on our behalf to operate the service. We may also disclose information when legally required or needed to protect guests, staff or the hotel.
Retention and security
We retain booking and payment records for hotel operations, accounting and applicable legal obligations. Completed email-delivery records are removed after 90 days and routine job telemetry after 180 days. Access is role-restricted; sensitive links use unguessable, protected credentials; and administrative actions are recorded in an append-only log.
Your choices
You may ask us to correct your contact details, explain the information held about you, or consider a deletion request where retention is not required. Contact the hotel using the details on our Contact page. We may need to verify your identity before acting.
Changes
Material changes will be published on this page with a revised update date.